Category: Uncategorized

By efficiency, we mean the rating of how strong your tools, people, and processes are in managing your infrastructure.On a scale of “”excellent,”” “”satisfactory,”” and “”poor,”” a tool built with a “”satisfactory”” rating will cost 20% more if it’s inefficient, and 20% less if it’s highly rated.This is an evaluation of how good the customer’s […]

On the income side, take a close look at the income report.Almost everything you need to know in terms of income can be found in this report.It will give you all the information you need from an income perspective.Here you can see how new sales actually translate into revenue, what your revenue retention rate is, […]

Like funnel size, the underlying revenue retention rate is an important metric to achieve.If these are unstable, it is impossible to compensate for them elsewhere, so it is the number one priority metric.In the case of small and medium-sized businesses, this indicator can easily collapse with the loss of just one large customer.So, if you […]

To calculate profit, we start by achieving sales.Manage your costs carefully to achieve the profit target you have set.Our cost base includes labor and non-labor costs, which we will manage closely.We first want to understand two overall indicators.The first metric, or “”key metric,”” measures the number of units managed per FTE (full time).We will measure […]

The plans for the voice service line vary greatly depending on the completely different state. We believe that this service line can grow aggressively. Our plan here is to sell higher value voice services to core telephony contact centers. We are targeting companies that are having trouble managing their legacy infrastructure. This revenue stream has […]

As for the details of our three-year plan, we are focusing on basic delivery and cost metrics. There are a couple of important things happening in this business. It’s a big focus on improving the profitability of the data business.A significant shift to offshore support is expected, resulting in a significant increase in low-cost support, […]

If we look at the schematic that shows the baseline of business by offerYou can see the relative size of the data, voice, and server services, and the number of units managed in each area. It also shows the number of units managed for each area. This will of course vary depending on the features […]

Remember that cheaper isn’t always better, especially if you’re paying by the hour; a company that fixes problems in one hour is cheaper per hour, even if the cost per hour is higher, but not more expensive than a company that takes three hours to fix a problem. When you are considering your options, it […]

For small businesses, there will come a time when, after setting up the technical infrastructure, they will start to think about what to do when it doesn’t work. Unfortunately, sooner or later, you’re going to be faced with that situation, in general, sooner or later. It’s just a matter of when and how much trouble […]

I would highly recommend VOIP because of the benefits of having a virtual office wherever you are, and with the VOIP service, you can make and receive calls as if you were in an office, no matter where you are. This feature can be very beneficial to small nonprofits because nonprofits are often understaffed or […]